Delivery & Returns

Delivery

All orders are processed and dispatched as quickly as possible after the order has been received.

Delivery is made to addresses in Denmark via recognised shipping companies. The expected delivery time is shown at checkout and may vary depending on stock status, production conditions and the carrier’s delivery time.

Once your order has been dispatched, you will receive a confirmation with shipping information.

We reserve the right to delays caused by the shipping company, busy periods, public holidays and circumstances beyond our control.

Shipping prices

Current shipping prices are shown at checkout before the order is completed.

Any campaigns with free shipping or special delivery terms will be clearly stated on the website.

Receiving your order

We recommend that you check your order upon receipt.

If the packaging is visibly damaged upon delivery, we recommend that you note this with the shipping company or contact us as soon as possible.

If you receive a damaged or incorrect product, please contact us within a reasonable time after receiving the item and preferably include photos of the product and packaging.

Returns

As a consumer, you have a 14-day right of withdrawal from the day you receive your order.

If you wish to return a product, please contact us before returning it.

The item must be returned in secure packaging and in the same condition as when it was received. The customer is responsible for any reduction in value caused by handling other than what is necessary to determine the nature, characteristics and function of the item.

Return shipping costs are paid by the customer.

Refund

Once we have received and approved the returned item, the purchase amount will be refunded to the original payment method.

The refund will be made no later than 14 days after we have received notice of withdrawal. However, we reserve the right to withhold the refund until the item has been returned, or until documentation of the return has been provided.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to products made according to the customer’s specifications or products that have been given a clearly personalised character.

This may, for example, include specially ordered sizes or custom-made products.

Contact regarding delivery and returns

If you have any questions regarding delivery, returns or your order, you are always welcome to contact us.

Email: [insert email address]

We strive to respond to all enquiries as quickly as possible.