Right of Withdrawal
14-day right of withdrawal
When you shop as a consumer at Roberts Osis Studio, you generally have a 14-day right of withdrawal in accordance with the Danish Consumer Contracts Act.
The withdrawal period expires 14 days after the day on which you, or a person appointed by you, receives the item.
To exercise your right of withdrawal, you must notify us before the expiry of the withdrawal period that you wish to withdraw from your purchase.
The notice can be sent to:
[Email address]
You may use the standard withdrawal form at the bottom of this page, but this is not required.
Returning the item
If you wish to exercise your right of withdrawal, the item must be returned without undue delay and no later than 14 days after you have informed us that you wish to withdraw from the purchase.
The item must be returned securely packaged and in the same condition as when you received it.
You are responsible for the direct costs related to the return.
Condition of the item upon return
You are only liable for any reduction in the value of the item caused by handling other than what is necessary to determine the nature, characteristics and function of the item.
If the item is damaged, used beyond normal inspection or returned in a significantly reduced condition, the refund may be reduced accordingly.
Refund
If you withdraw from your purchase, we will refund all payments received from you, including any delivery costs for the cheapest standard delivery option.
The refund will be made without undue delay and no later than 14 days after we have received your notice of withdrawal.
We may withhold the refund until we have received the item back, or until you have provided documentation that the item has been returned.
The refund will be made using the same payment method used for the purchase, unless otherwise agreed.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to goods made according to the consumer’s specifications or goods that have been given a clearly personalised character.
This may include, among other things:
Specially ordered sizes
Customised products
Special orders made according to the customer’s wishes
Standard withdrawal form
If you wish to exercise your right of withdrawal, you may complete and send the information below:
To: Roberts Osis Studio
I hereby give notice that I wish to exercise my right of withdrawal in connection with my purchase of the following item(s):
Ordered on: __________
Received on: __________
Order number: __________
Customer name: __________
Customer address: __________
Customer signature, only if submitted by letter: __________
Date: __________