Terms and Conditions
General information
Roberts Osis Studio
CVR no.: [CVR NUMBER]
Address: [ADDRESS]
Email: [EMAIL]
Website: www.robertsosis.dk
Prices
All prices on the website are listed in Danish kroner (DKK).
Prices include VAT in accordance with applicable Danish legislation, unless otherwise stated.
We reserve the right to change prices, correct errors and update product information on an ongoing basis without prior notice.
The price applicable at the time of ordering is the price that will be charged.
Orders
When you place an order, you will receive an order confirmation by email.
The order confirmation confirms that we have received your order, but does not constitute final acceptance of the order.
We reserve the right to cancel an order in the event of pricing errors, technical errors, lack of stock or other circumstances beyond our control.
If an order is cancelled, any payments will of course be fully refunded.
Payment
We accept the payment methods shown at checkout.
Payment is only charged when the order is dispatched.
All payments are processed through secure and encrypted payment solutions.
Delivery
Information about delivery times, shipping prices and returns can be found on the “Delivery & Returns” page.
We strive to deliver all orders within the stated delivery times, but we reserve the right to delays caused by shipping companies, suppliers or other circumstances beyond our control.
Right of withdrawal
Consumers generally have a 14-day right of withdrawal for purchases made on the website.
Read more on the “Right of Withdrawal” page.
Claims
Your purchase is covered by the rules on statutory warranty rights under the Danish Sale of Goods Act.
Read more on the “Claims” page.
Product information
We strive to represent products as accurately as possible.
However, colours may vary from screen to screen depending on display settings, lighting conditions and individual colour profiles.
Minor differences between product images and the finished print are not considered defects or non-conformities.
Copyright
All photographs, illustrations, artworks, graphic motifs, product images, texts and other content on the website belong to Roberts Osis Studio or the respective rights holders.
The content is protected by copyright law and may not be copied, reproduced, distributed, resold or used commercially without prior written permission.
The purchase of a print only grants ownership of the physical product and does not transfer copyright to the motif.
Personal data
We process personal data in accordance with applicable data protection legislation.
Read more in our Privacy Policy.
Complaints
If you, as a consumer, wish to complain about your purchase, please contact us first.
If we are unable to find a solution, you can file a complaint with:
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
If you are resident in another EU country, you may also use the European Commission’s online dispute resolution platform:
Governing law
Any purchase made on this website is governed by Danish law.
Any disputes will be settled in accordance with Danish law by the Danish courts.